Cancellation & Appointment Policy

Honeyburst Glow Cancellation & Appointment Policy
Effective Date: July 11, 2026
​
At Honeyburst Glow, we value your time and appreciate your trust in allowing us to be part of your special occasions and everyday confidence. Because we provide personalized mobile spray tanning services, appointments require dedicated travel time, scheduling, and preparation.
​
This policy helps ensure we can provide exceptional service to every client while respecting the time reserved for your appointment.
​
Appointment Confirmation
Appointments are considered confirmed once you receive an appointment confirmation from Honeyburst Glow through our booking system or directly from our team.
Please review your appointment details carefully and contact us promptly if any information needs to be corrected.
​
Mobile Service Requirements
Because Honeyburst Glow travels to you, we ask that clients:

• Be present at the scheduled appointment time.

• Ensure the service location is accessible.

• Provide adequate indoor space for the spray tanning tent and equipment.

• Have the appointment area ready before the scheduled arrival.

• Ensure pets and small children are supervised during the appointment whenever possible.

If travel instructions, gate codes, parking information, or other access details are needed, please provide them before your appointment.
​
Preparing for Your Appointment
For the best possible results, please follow all preparation instructions provided by Honeyburst Glow, including:

• Exfoliate prior to your appointment.

• Avoid lotions, oils, perfumes, deodorants, and makeup immediately before your appointment unless otherwise instructed.

• Wear loose-fitting, dark clothing after your appointment.

• Follow all preparation guidance included in your booking confirmation and Prep Guide.

Failure to follow preparation instructions may affect the quality, longevity, and appearance of your spray tan. Because these factors are outside Honeyburst Glow's control, they do not constitute a service deficiency.
​
Cancellation Policy
We understand that plans can change.
If you need to cancel your appointment, we kindly request as much notice as possible.
Whenever possible, please provide at least 24 hours' notice so we may offer your appointment time to another client.
​
Rescheduling
We are happy to reschedule appointments whenever our schedule allows.
Whenever possible, please request rescheduling at least 24 hours before your scheduled appointment.
We will make every reasonable effort to accommodate your preferred new appointment time.
​
Late Arrivals
Because Honeyburst Glow operates on a scheduled mobile route, late arrivals may impact appointments for other clients.
If you are running late, please notify us as soon as possible.
Depending on our schedule, we may:

• Shorten the appointment if appropriate.

• Reschedule the appointment.

• Ask that a new appointment be scheduled.

 
No-Shows
A "No-Show" occurs when:

• The client is unavailable upon arrival.

• Honeyburst Glow cannot access the service location.

• The client fails to attend the appointment without prior notice.

Repeated no-shows may require future appointments to be prepaid before confirmation.
 
Travel Delays
Because Honeyburst Glow is a mobile business, occasional travel delays may occur due to circumstances beyond our control, including:

• Traffic

• Road closures

• Weather

• Vehicle issues

• Unexpected delays at previous appointments

If we anticipate being delayed, we will notify you as soon as reasonably possible and provide an updated estimated arrival time.
 
Weather
Most appointments can proceed during normal weather conditions because services are performed indoors.
However, severe weather may make travel unsafe.
If weather conditions require postponement, Honeyburst Glow will work with you to reschedule your appointment at the earliest mutually available time.
 
Bridal & Group Appointments
Bridal parties, group appointments, and special events often require reserved scheduling blocks.
Because these appointments limit availability for other clients, Honeyburst Glow may require additional confirmation, deposits, or special scheduling arrangements.
Any specific requirements for bridal or group appointments will be communicated during booking.
 
Client Safety
Honeyburst Glow reserves the right to decline or discontinue service if:

• The environment is unsafe.

• Aggressive or threatening behavior occurs.

• Illegal activity is present.

• Conditions prevent safe equipment setup.

• Health information necessary for safe service is withheld.

Any such decision will be made with the safety of both the client and technician in mind.
 
Satisfaction
Our goal is to provide every client with a luxury spray tanning experience.
If you have concerns regarding your appointment or results, please contact us promptly.
We welcome the opportunity to answer questions, provide guidance, and address concerns whenever reasonably possible.
 
Changes to This Policy
Honeyburst Glow reserves the right to update this Cancellation & Appointment Policy at any time.
Any updates become effective immediately upon posting to our website.
 
Contact Us
Honeyburst Glow, LLC
Savannah, Georgia
Phone: (912) 661-6202
Email: info@honeyburstglow.com
Website: www.honeyburstglow.com